Refund policy

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Payment Method	Refund Option	Refund Time
Cash on Delivery (COD)	Refund Voucher	1-2 working days
Cash on Delivery (COD)	Bank Deposit	4-5 working days
Smart Abhiyan Voucher	Refund Voucher	1-2 working days
eSewa Wallet	To be credited to eSewa wallet	3 working days
IME Pay	To be credited to IME Pay Wallet	3 working days
Card Payment
Debit Card	To be credited to card	10 working days
Credit Card	To be credited to card	10 working days

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Refund policy

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